Because of the perishable nature of our product, we offer multiple shipping options, all shipped so that you receive your order in a method that will not hurt the integrity of our product. Packages are shipped in insulated foil bags or gift boxes with ice packs, ensuring that the product remains cool while in transit, regardless of its final destination. We recommend that if you are shipping to a warm climate (over 70 degrees), especially in the summer months, that you select either 2-Day or Overnight shipping to ensure that the product arrives cool.
All shipping policies are subject to periodic revisions.
We offer four forms of shipping: USPS Priority, FedEx Ground, Standard Overnight, and 2-Day. We recommend that if you are shipping to a warm climate (over 70 degrees), especially in the summer months, that you select either 2-Day or Overnight shipping to ensure that the product arrives cool.
Shipping windows noted at checkout are estimates pre-loaded by Shopify. We cannot control shipping speed by a carrier once it leaves our location.
We ship within the Continental United States, Alaska, and Hawaii.
We do not ship to international destinations at this time. We cannot ship to PO Boxes, APO or FPO addresses.
If you entered a wrong shipping address and your package has shipped, we are happy to contact FedEx and do our best to reroute your package. Please note, however, that we will not assume responsibility for any incorrect addresses provided to us. In the event that the package can be rerouted in transit, delivery, return and re-delivery charges will apply. We also will not assume responsibility for time-in-transit damage due to address errors.
We are unable to replace items that perish due to the recipient being unavailable at the time of delivery. Our boxes are clearly marked “perishable” on the outside and we are not responsible for the items received but not opened. Please make sure that you or your recipient will be in town on the date that your order is due to arrive.
If your package is damaged during shipment, please contact Customer Service within 24 hours of receiving your shipment at 541.329.0059